Frequently asked questions
ARE ALL YOUR PRODUCTS BIODEGRADABLE?
We have labelled all products according to their biodegradability as well as the materials they were made out of, which can be found in the PRODUCT INFO on each product page;
+ LANDFILL BIODEGRADABLE
Will be digested by natural occuring micro organisms in a landfill within 1-2 months; 95% faster than non biodegradable bags and biodegrading begins at time of disposal
+ OXO DEGRADABLE
Will be degraded to non toxic end products by natural occuring micro organisms in a landfill within 1-2 years
Manufactured from renewable and sustainable resources and plant based thermoplastic corn starch that also contains no GMO. Can be composted in aerobic, industrial and composting facilities
Can be recycled with mainstream plastics
All shipping options include the following:
+ AUSTRALIA WIDE SHIPPING
Order estimated arrival 2-7 business days
100% carbon neutral delivery
100% biodegradable & compostable shipping mailers/boxes
+ NEW ZEALAND SHIPPING
Order estimated arrival 4-10 business days
500g = $10
1kg = $13
2kg = $16
3kg = $18
5kg = $21
10kg = $25
+ REST OF THE WORLD SHIPPING
Order estimated arrival 6-15 business days
500g = $18
1kg = $20
1.5kg = $31
2kg = $34
3kg = $44
5kg = $56
10kg = $93
500g = $30
1kg = $44
1.5kg = $56
2kg = $68
3kg = $77
5kg = $94
10kg = $128
DIFFERENCES BETWEEN LANDFILL BIODEGRADABLE, OXO DEGRADABLE & COMPOSTABLE?
We use SENDLE as our preferred delivery courier service. Sendle has partnered with South Pole Group to offset the emissions of every parcel. Read more here >>
- 100% Carbon Neutral Shipping service
We use 100% compostable, zero waste bag. Industrial and Home Compostable satchels made out of 70-80% PBAT (a co-polymer that is completely biodegradable) and 20-30% PLA (which is a fancy way of saying cornstarch). In a commercial compostable environment, it will break down within 90 days. At home, 120 days. At a landfill, 2 years. Read more here >>
Biodegradable Shipping Mailers/Boxes
Other times we will use recycled boxes.
We use a mixture of compostable and/or landfill biodegradable packaging for all our products; that includes the ziplock bags, the wrapping, etc
Environmentally Friendly Packaging
We use eco friendly alternatives for our printing services. From recycled paper to biodegradable adhesive labels. Read more here >>
Eco Friendly Paper & Printing
WHAT DOES LANDFILL BIODEGRADABLE MEAN?
A patented additive is added to make the disposable products landfill-biodegradable. This means that the plastics will decompose under typical landfill environmental conditions much faster than traditional plastics which have an indefinite life span. Biodegradation of plastic is achieved by enabling microorganisms to metabolize (i.e. break down) the molecular structure of the plastic, which produces an humus-like material (organic matter that cannot break down any further) which is a natural plant fertilizer. There are two different ways this is achieved in industry.
Landfill-Biodegradable Plastics are made by combining traditional plastic, which is petroleum-based, with an organic additive. The biodegradation only begins when the plastic is exposed to a microbe rich environment such as in a landfill. The additive attracts microbes to the plastic and they start to digest it. As they do this, the enzymes the microbes secrete cause the plastic polymer molecules to break down into shorter chains, which the microbes can then begin to digest them too. The biodegradability of a plastic can be confirmed using the standard laboratory test ASTM D5511.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, personal healthcare items or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will provide you with a mailing address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please message us and we will provide you with a mailing address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.